This is a courtesy translation. If there is any discrepancy, the Spanish version prevails. Read it in Spanish

Delete your KeLoKe account

You can delete your account and your data at any time. It is free and irreversible.

Option 1 — From the app (recommended)

Open KeLoKe → menu ⋮ (top right) → Settings → Account.
Tap "Delete my account" at the bottom of the screen and confirm by typing DELETE.
The deletion is immediate.

Option 2 — Without access to the app

Write to hello@keloke.app from the email address you use KeLoKe with, with the subject "Delete my account". We will check that the request comes from the account holder and delete the account within 15 days at most, confirming it by email.

Children's accounts

Minors' rights are exercised by their parents or guardians: if you want to delete your child's account, write to us from your email (that of the mum or dad who administers the home) stating the child's @username.

What is deleted and what remains

Permanently deleted: your profile (name, @username, avatar), your membership of the home and of the family network, your private list of nicknames, your age flag, your notification tokens and your sign-in account.

Remains: the messages you sent stay visible in your family's chats (with the name you had), just as in other messaging apps — those chats also belong to the people who received them. The record of parental consent is kept as legal evidence.

The provider's internal backups are completely purged within 30 days at most.

A special case

If you are the only mum or dad administrator of a home where other members remain, the app will ask you to appoint another administrator first (a home with kids cannot be left without an adult in charge). If you are the last member, the home closes with you.

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